Terms of Service

1. Parties, scope and acceptance

AuraScope Limited (AuraScope, we, us or our) supplies the AuraScope Travel website at aurascope.travel, the linked AuraScope platform, AI Bookability Audits and related paid services. Together, these are the Service.

These Terms apply to the organisation that acquires or uses the Service (Customer) and each person it authorises to use the Service (User). References to you include the Customer and its Users where the context requires.

2. Business use and authority

The Service is business-to-business only. It is not offered for personal, domestic or household use.

You must be at least 18 years old, act in trade and have authority to bind the organisation you represent. If you cannot give those confirmations, you must not use the Service.

3. The Service

AuraScope measures how AI and answer engines describe, cite and recommend brands. The Service may analyse public sources, run prompts, record AI outputs and citations, produce scores and provide recommendations, audits and reports.

AuraScope is not a travel agent, booking engine, merchant, payment processor, property management system, central reservation system or source of live inventory, rates or availability. A travel supplier and its connected systems remain responsible for offer accuracy, availability, reservations, payments and the traveller relationship.

Features may be identified as beta, early access, pilot or co-developed. Those features may change, be incomplete or be withdrawn. AuraScope will not present a roadmap capability as a live contractual commitment unless a signed customer agreement says otherwise.

4. Customer agreements

A signed customer agreement, order form, statement of work or data processing agreement may add to these Terms. If a signed document expressly conflicts with these Terms, that signed document controls only to the extent of the conflict. These Terms otherwise continue to apply.

Marketing material, demonstrations, proposals and conversations do not create a warranty or commitment unless the commitment appears in a signed customer agreement.

5. Accounts and security

You must provide accurate account information, keep it current, permit access only to authorised Users and protect authentication links, credentials and devices. You are responsible for activity carried out through your account by your Users.

Tell us promptly at hello@aurascope.co if you suspect unauthorised access, compromised credentials or other misuse. We may require reasonable identity or authority checks before changing access.

6. Fees and taxes

Fees, currency, taxes, billing dates, payment terms, renewal terms and any refund rights are those stated in the applicable signed customer agreement or order. If no paid order applies, access may be limited, changed or withdrawn on reasonable notice.

You must pay undisputed invoices when due. Unless a signed agreement says otherwise, fees exclude applicable taxes and you are responsible for taxes associated with your purchase other than taxes on AuraScope's net income.

7. Acceptable use

You may use the Service only for lawful business purposes and within the access, usage and technical limits we provide.

• Do not access or test systems, data or accounts without permission.
• Do not bypass security, rate limits, access controls or usage limits.
• Do not introduce malware, destructive code or content intended to interfere with the Service.
• Do not use the Service to infringe rights, mislead, defraud, harass or break the law.
• Do not resell, sublicense, copy, reverse engineer or create derivative services except where a signed agreement or law permits it.
• Do not scrape or use automated access to the Service without our written permission, except through an interface we expressly provide for that purpose.

Report suspected misuse

8. Customer Data

Customer Data means information, content and materials that the Customer or its Users submit to, connect to or ask us to process through the Service. The Customer retains its rights in Customer Data.

The Customer grants AuraScope and its service providers a non-exclusive licence to host, copy, transmit, retrieve, analyse and otherwise process Customer Data only as needed to supply, secure, support and maintain the Service, comply with law and exercise our rights under the agreement. We may use aggregated or de-identified information to understand and improve the Service where it cannot reasonably identify an individual or Customer.

The Customer is responsible for the accuracy, legality and source of Customer Data and for providing any notices or obtaining any permissions needed for AuraScope to process it. Do not submit traveller personal information, payment card data, health information or other sensitive personal information unless a signed agreement expressly permits that processing and defines the safeguards that apply.

9. Intellectual property

AuraScope and its licensors retain all rights in the Service, including its software, methods, models, interfaces, designs, reports, templates and documentation, except for Customer Data and third-party material.

Subject to these Terms and any paid order, AuraScope gives the Customer a limited, non-exclusive, non-transferable right to use the Service for its internal business purposes during the applicable service period.

If you give us feedback or suggestions, you allow us to use them without restriction or payment. We will not identify you publicly as the source without permission.

10. AI and third-party services

The Service relies on AI models, search and retrieval providers, public websites, hosting services and travel systems that AuraScope does not control. Their availability, terms, outputs, rankings, citations and behaviour can change without notice.

AI outputs and AuraScope recommendations can be incomplete, variable or wrong. You must apply human judgement and verify material facts before relying on an output for commercial, legal, safety, pricing, inventory or customer decisions.

The Service does not guarantee that a brand will be mentioned, cited, recommended or booked, or that a recommendation will improve visibility, traffic, revenue or direct bookings.

11. Confidentiality

Each party must protect the other party's non-public business, technical and commercial information using at least reasonable care, use it only for the agreement and disclose it only to personnel, professional advisers and service providers who need it and are bound to protect it.

Confidential information does not include information that the recipient can show was already lawfully known without restriction, becomes public without breach, is received lawfully from another source or is independently developed without using the other party's confidential information.

A party may disclose confidential information where law requires it. Where lawful and practicable, that party will give advance notice and disclose only what is required.

12. Availability and changes

We aim to keep the Service available but do not promise uninterrupted, error-free or continuous access. Maintenance, security events, provider failures and circumstances outside our control may affect availability or results.

We may change the Service to improve it, address security or legal issues, manage providers or retire features. Where practicable, we will give reasonable notice of a material change that adversely affects a paid Customer's use. Any specific service level must be stated in a signed agreement.

13. Warranties and statutory rights

AuraScope will supply paid services with reasonable care and skill. Except for an express commitment in a signed agreement and to the maximum extent the law permits, the Service is supplied as available and without other express or implied warranties.

Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded. Where the Customer acquires the Service in trade, the parties agree that the Consumer Guarantees Act 1993 does not apply to the extent that contracting out is lawful, fair and reasonable. These Terms do not contract out of the Fair Trading Act 1986 except through a separate written agreement that expressly does so and meets the Act's requirements.

14. Liability

To the maximum extent permitted by law, neither party is liable under or in connection with the Service for indirect, consequential, special or punitive loss, or for lost profit, revenue, business, opportunity, goodwill or anticipated savings.

AuraScope's total aggregate liability under or in connection with the Service is limited to the fees paid or payable for the affected Service during the 12 months before the event giving rise to the claim. If the claim relates only to free use, the cap is NZD 100.

The exclusions and cap do not apply to fraud, wilful misconduct or liability that the law does not permit a party to limit. Each party must take reasonable steps to reduce avoidable loss.

15. Customer indemnity

The Customer indemnifies AuraScope against a third-party claim to the extent caused by Customer Data that infringes that third party's rights, the Customer's unlawful use of the Service or a material breach of section 7.

AuraScope must notify the Customer promptly of a covered claim, allow the Customer to control its defence and settlement, and provide reasonable assistance at the Customer's cost. The Customer may not settle a claim in a way that admits fault by AuraScope or imposes an obligation on AuraScope without our written consent, which will not be unreasonably withheld.

16. Suspension and termination

We may suspend access where reasonably necessary to address a security risk, unlawful use, material breach, overdue undisputed payment or harm to the Service or another customer. Where practicable, we will give notice and a reasonable opportunity to remedy the issue.

Either party may terminate as stated in a signed agreement. If none applies, the Customer may stop using the Service and either party may end ongoing free access on reasonable notice. A party may terminate for an unremedied material breach after giving reasonable written notice, or immediately where the breach cannot be remedied.

On termination, access ends and accrued payment obligations remain. Confidentiality, intellectual property, liability, indemnity, privacy and provisions intended by their nature to survive will continue. Personal information and Customer Data are handled under the Privacy Policy and any signed agreement.

17. Privacy

Our Privacy Policy explains how AuraScope Limited collects, uses, discloses, stores and protects personal information in connection with the Service.

Read the Privacy Policy

18. General

Notices about breach, termination or a legal claim must be sent to hello@aurascope.co and to the Customer's current account or order contact. Routine product messages may be sent through the Service or by email.

The Customer may not assign the agreement without our written consent, which will not be unreasonably withheld. AuraScope may assign it as part of a genuine reorganisation, financing, merger or sale of all or substantially all of the relevant business, provided the assignee assumes our obligations.

Neither party is responsible for delay or failure caused by events beyond its reasonable control, except payment obligations. If a provision is unenforceable, it will be limited or removed only as needed and the rest remains effective. A failure to enforce a provision is not a waiver.

These Terms and any applicable signed customer documents form the entire agreement about the Service and replace prior statements about that subject. We may update these Terms by publishing a revised version. Material changes will apply on reasonable notice; changes required for law or security may apply sooner.

New Zealand law governs the agreement. Before filing a proceeding, each party must give the other reasonable details of the dispute and try in good faith to resolve it. If it remains unresolved, the New Zealand courts have non-exclusive jurisdiction.

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